Eric Brown founded his consulting firm Communication Associates in 1980. His clients include major Fortune 500 companies who use his presentation design, communication training, writing services, and web expertise in many contexts. He is author of Throw Away Your Pencil: Writing with a Word Processor (Prentice-Hall), of The FedEx Personnel Division Intranet Style Book, is a Houghton Mifflin Finalist, a writer for Hearst publications, and many professional journals.

James W. Candler is currently Vice President of Personnel Systems and Support at Federal Express where he has worked for the last 18 years. In that time he has been responsible for the design, development, and maintenance of the company's on-line, reql-time human resource information system called PRISM. PRISM has resulted in all employees being able to access personal, benefit, and similar HR information at the stroke of a key. Most recently he has led the development of Personnel.link, the FedEx Personnel Division corporate Intranet.He has presented across the nation and written frequently for IHRIM.link: A Publication of the Association of Human System Professionals where he has also served as editor.