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The Elements of Intranet Style

By Eric Brown and James W.Candler

 

New

Excerpts From

Chapter Three

"Now the Nuts and Bolts..."



WHAT IS THE DIFFERENCE BETWEEN PUBLICATIONS AND APPLICATIONS?

Intranet publications are defined as those items that typically were printed on paper and distributed within a company. Policy manuals, telephone books, and organizational charts are all examples of publications.

With publications, it is important to keep several factors in mind:

On-line data design is not the same as paper data design.Present information in a way that is appropriate to your medium and your users' needs. Remember to recognize the difference between stimulators and expanders and use both. People learn by reading words and associating images with those words. This learning is made easier by indents, graphic markers, and putting data in color bars.

The worth of data depends on its currency. There is no excuse for outdated information.

An application on the Intranet is defined as the completion of a task by means of a program. For example, a manager should be able to complete a hiring by working directly on the Intranet,using a program that takes him step-by-step through the hiring procedures for his specific company.

An application will often be purchased from a vendor such as Seekersoft® or PeopleSoft® and then customized to fit corporate needs. At other times, an application will be so specific to a corporation that it must be created entirely internally. For example, a company that needs to track iridium purchases to file a report with the U.S. government would probably not find an appropriate application "on the shelf." Company personnel would have to create the application they need.

With applications it is important to keep several factors in mind:


Intranet applications should not look like mainframe applications. A major strength of the Intranet is that it lessens the need for "back-office" staff by bringing in a whole new level of user. Don't scare away your new users by ugly mainframe "retro" screens.

Demand a visual, intuitive user interface from your vendors. Vendors of off-the-shelf-programs for your Intranet will tell you their programs have an appropriate "look feel" . Usually they are refugees and interlopers from the mainframe world and wouldn't know a "look and feel" if they saw one. It will be up to you to demand the interface you know your users need for a successful Intranet.

Test your proposed purchases by having the actual users try them out. That's revolutionary, but why not be a Thomas Jefferson and demand a regular revolution to keep your particular corporate country healthy!


 


Bottom Line:

Pages are either Publications or Applications.

Publications are those items that have traditionally been printed on paper.

Make your publications reflect the medium. Use layout and graphics to enhance your message.

Update, update, update.

Take nothing less than an attractive,intuitive user interface from your applications. vendor.

Intranet applications are used to complete a task, such as a performance review, and involve programming.



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Page Type: Capsules >


To purchase or find out more about The Elements of Intranet Style go to fatbrain.com  or  Communications Associates.

 


The Authors

Eric Brown founded his consulting firm Communication Associates in 1980. His clients include major Fortune 500 companies who use his presentation design, communication training, writing services, and web expertise in many contexts. He is author of Throw Away Your Pencil: Writing with a Word Processor (Prentice-Hall), of The FedEx Personnel Division Intranet Style Book, is a Houghton Mifflin Finalist, a writer for Hearst publications, and many professional journals.

James W. Candler is currently Vice President of Personnel Systems and Support at Federal Express where he has worked for the last 18 years. In that time he has been responsible for the design, development, and maintenance of the company's on-line, reql-time human resource information system called PRISM. PRISM has resulted in all employees being able to access personal, benefit, and similar HR information at the stroke of a key. Most recently he has led the development of Personnel.link, the FedEx Personnel Division corporate Intranet.He has presented across the nation and written frequently for IHRIM.link: A Publication of the Association of Human System Professionals where he has also served as editor.


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An empathetic, sympathetic and all around hilarious take on today's technology oriented workplace.