To be continued ...

Conflicts between individuals and groups don't only affect those involved. The stress from these situations has a rippling effect that will negatively impact all those around the conflicting parties. While some of these conflicts can be worked out between those in disagreement, there will be times when an intranet leader is required to step in to find an amicable solution for everyone.

If leaders are unable or unwilling to help those under them resolve their disputes in a fair and efficient manner, the entire intranet team -- even those who have nothing to do with the conflict -- will suffer. The whole team will become contaminated with hostility, polarizing the various cliques to the point where nothing of value is accomplished.

In part 4 of this series I'll continue this discussion with other intranet situations leaders need to face such as leading an inexperienced team, dealing with system hijackers, and managing teams during a full system meltdown.

Paul Chin is an IT consultant and a freelance writer. Previously, Paul worked as an intranet and content management specialist in the aerospace and competitive intelligence industries.

Go to page: 1 2 3 

Printer Friendly Version