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(Editor's Note: Intranet Dashboard recently won two Intranet Journal Product of the Year awards, beating such names as Microsoft Office SharePoint Server 2007, Vialect IntraNet, HyperOffice, and Central Desktop. Intranet Dashboard was indeed popular in our reader-generated awards and is currently used in 46 countries by more than 500 clients. But it's still little known to many intranet users and developers. The following is a case study that provides insight into how Intranet Dashboard helped one company.)

Intranet Dashboard was introduced to U.S.-based healthcare provider Sentara to provide secure information and other business critical systems to their 10,000 physicians.

A sub-portal within the intranet is available to all 18,000 employees, delivering a wide range of tools to help them in their everyday activities. It has improved communication and information-sharing across the organization which comprises 87 different care-giving sites in Virginia and North Carolina.

Sentara Healthcare is one of the most progressive and integrated health care organizations in the United States, providing services to more than two million people. Its four web sites cover 18,000 employees, 360,000 health insurance members, 10,000 physicians, and millions of patients.

Sentara operates more than 87 care-giving sites, including 7 acute care hospitals with a total of 1,722 beds, 3 outpatient care campuses, 7 nursing centers, 3 assisted living centers, and more than 292 primary care and multi-specialty physicians.

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The Challenge

In order to maintain their competitive advantage, the health care provider wanted to respond faster to changing critical information, to collaborate, and generally encourage more interaction between people within the organization spread over a number of locations. The physician portal was being under-utilized and management felt a simpler, more user-friendly solution was required. In line with other initiatives, Sentara was determined to become more aggressive in moving paper based communications, forms and process to the web.

Sentara needed a system that would:

Save them untimely and costly application development.

Provide a flexible platform that is both simple to use with a broad, holistic collection of business, collaboration and communication tools.

Deliver cost reductions in terms of infrastructure, communications and process management and provide access to other business critical applications within a seamless portal environment.

Provide multiple channels (sub-sites) to different areas of the organization as needed.

Enable staff and physicians to quickly search across all information.

Enable all areas of the organization to communicate with each other.

Provide secure areas for physicians to collaborate.

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