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The business case for Sentara

Intranet Dashboard was considered a good, versatile product and great value for money with an Enterprise License. It would save Sentara money in set up, development, and production time. The multiple tools available meant that IT did not have to spend months, if not years, in developing plug-ins or modules to satisfy their business requirements.

"Purchasing the product was very easy, user-friendly, and we had great support even though we are on the other side of the world," said Phil Lanzafame, Sentara's director of E-Business. "Our physicians are very demanding and really enjoy using (Intranet Dashboard)."

Of the 40 tools available to Sentara, highlights included:

Content Publisher -- ability to publish HTML simply from MS Word documents

Nav Editor -- accommodate a constantly expanding information structure with consistent and intuitive navigation

Document Manager -- an easy to use, integrated document repository

Forms Manager and Feedback Director -- convert hard copy forms to online forms

Acronym Manager -- manage medical and industry terms and definitions

FAQs -- create a database of Frequently Asked Questions and "How-to's"

News -- encourage communications between different areas of the organization. Re-user content

Forums -- facilitate discussion, knowledge sharing and communities of practice

Calendars -- share calendars within business units and teams

Quicklinks -- share mutually relevant resources amongst different user groups

In an implementation that took approximately two months to achieve, Intranet Dashboard delivered a consistent, flexible platform for both the staff intranet and physician portal. Sentara found it easy to install and provided them efficient infrastructure with a wide range of business and communication tools.

Sentara moved from a centralized to a decentralized content publishing structure giving them better control and improving "customer" satisfaction in the process. They were able to respond much more quickly to new business requirements by adding new channels, sub-sites and tools. The amount of people using the physician portal increased dramatically after installing iD.

For more information on Intranet Dashboard, visit www.intranetdashboard.com or contact a consultant on +61 3 9819 6333.

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