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What are the top intranet trends used by the world's largest and most premier companies? I had the pleasure of hearing about many of them by attending a recent Global Benchmarking Meeting sponsored by the Intranet Benchmarking Form (IBF).

The Forum is in the business of benchmarking big intranets, and because of that the group has intimate knowledge of what the current intranet trends are, where they are headed, and how these trends play out in the real world within large organizations. And, since IBF Forum is not a consultancy and doesn't allow any consultants or technical vendors into its fold, you know you're getting the real, unbiased deal when it comes to information. That is just one part of the benefits membership in this exclusive forum gives you access to.

"One of the key reasons companies participate in IBF is for the independent intranet evaluation and benchmarking," said IBF Chairman and Founder Paul Miller. As a result, they get a sense of what really matters in intranets across the globe. Here are the top 5 intranet trends this organization is tracking:

High Level Process and Workflow

Intranets are growing from simple communication tools to digital environments for action. That means, instead of simply being an online vehicle for company news and official word on different parts of the business, the internal web is now a full-fledged workhorse. Business critical functions are now happening mainly through the intranet, and if the current environment is any indication, this shift is only going to expand.

Miller indicated that the IBF is currently working on a financial valuation tool to offer to members. This tool is able to provide a financial valuation, the elusive return-on-investment, for company intranets. "A recent evaluation of a trivial meeting room booking capability on a member company's Intranet (with 17,000 plus employees) were savings of over $10 million per annum," noted Miller.

Universal Access

From the road warrior to the home worker to business partners, the reach of the intranet is getting more decentralized every day. People need access wherever they may do their work, and increasingly that work is being done somewhere other than the corner office or vapid cubicle. With the increasing personalization of intranets and the trend toward high level workflow, universal access to the web is no longer optional but a mission critical piece of the equation.

"Many intranets are scoring poorly with respect to remote access when we do our independent evaluations," explained Miller. "Most intranet access is still from a desktop within an office, but members are now starting to see the ROI benefit of adding remote intranet services."

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