Intranet Design Magazine-Infomration Mangement - Is Your E-business Strategy Ready for Wireless?

World graphic Feature
Network Traffic Management
Without Quality of Service standards, intranets and extranets face death by success

By Wick Keating

Introduction

What organization today isn't involved with Intranets - Web-based applications that deliver critical information to employees - or extranets, which provide electronic links with our customers and suppliers? Enabled by an array of mature underlying technologies, including Web servers, browsers, and TCP/IP networks, the business benefits from applications based on intranets and extranets can be quite compelling.

Furthering the trend, there is currently much discussion about the uses and benefits of new technologies such as streaming video, XML [eXtended Markup Language], web-based document imaging, Internet telephony and the like. We are also hearing a lot about the potential cost reductions and service improvements that result from electronically connecting to customers and suppliers.

There is much less discussion, however, about the impact these functional changes are and will continue to have on network infrastructure and performance. This article looks at the challenges involved in assuring that the networks underlying intranet and extranet applications are up to the task.

Rising tide

Early intranets tended to focus on self-service applications such as human resources benefits administration. But although these systems can offer striking returns on investment, they are tactical rather than strategic: there is no direct correlation between their performance and an organization's ability to conduct its business.

By contrast, emerging examples of intranet-based applications are increasingly mission-critical. They include, for example, providing access to data warehouses for real-time marketing support; supporting customer service representatives; presenting video information to financial traders to improve investment decisions; and sharing medical images for collaborating on complex diagnoses. In these cases, business success is jeopardized if adequate performance isn't assured.

In the case of extranets, networks become electronic highways for passing information back and forth between an organization's stakeholders: buyers, sellers, suppliers and partners. The exchanged information can include orders, inquiries, payments, service and support, designs, plans and any other type of information. Regardless of whether the exchange involves simple text or compound documents incorporating images, audio and video streams, the relationship between stakeholders can be enhanced by connections that provide adequate performance - or undermined by inadequate performance.

In fact, many of the intranet and extranet applications now being planned will generate very large amounts of network traffic. Technologies such as imaging, conferencing and streaming video provide users with unprecedented information content but also place an unprecedented burden on our networks. Furthermore, the amount of network traffic generated by these applications is non-deterministic, influenced by outside factors such as sales volume or financial-market activity.

Even after compression with the most sophisticated techniques, a typical document image consumes on the order of 50 kB, a minute of video several megabytes. The result? High data volumes threaten to swamp our networks just when robust information access is most critical.

Right of way

Traditionally, the TCP/IP networks we use as infrastructure for our intra/extranets make no distinction between different types of traffic. "A packet is a packet," and all traffic gets equal, "best-effort" priority, whether it's an e-mail about the department picnic, an order from a customer or a video from the CEO about a major event (and we won't even discuss the possibility of personal traffic on the network).

As we grow more dependent on intranets and extranets to conduct business, we need to ensure that we can impose reasonable priorities on the flow of network traffic. Inevitably, some traffic will be more important than other traffic, and as long as we are in a situation with finite network capacity, we will need the ability to allocate that capacity in accordance with the priorities of the organization.

In an ideal world, we could add network capacity quickly and cheaply as we needed it. But while that may someday be feasible given emerging telecommunications standards, today we operate in a world of limited bandwidth, network capacity and budget. There is also typically a considerable delay between the time additional network capacity is ordered and the time it becomes available.

So how do we make sure the most critical information gets delivered in time? Bandwidth management. We need to shift from providing a passive network that treats all traffic equally to an intelligent network that imposes management rules on the traffic it carries - in short, a network that can deliver Quality of Service (QoS). All traffic needs to get delivered to its destination. In times of heavy load, however, traffic marked 'critical' should get priority over other traffic.

Prioritizing requires the ability to identify classes of traffic and users, as well as technology to impose priorities and rules on the traffic. These requirements are not met by the Internet's traditional egalitarian protocols.

Unlike the Internet, however, intranets and (to a lesser degree) extranets afford a measure of control over the network infrastructure. A number of mechanisms are emerging that make QoS for an intranet or extranet both feasible and practical.

The two basic approaches for controlling traffic flow are the Resource Reservation Protocol (RSVP) and IP Precedence. The techniques for implementing these approaches include rate control (or traffic shaping) and queuing.

These mechanisms make rules-based decisions about how traffic should travel across the network. This in turn allows us to define types of traffic that correspond to a particular class of service (for example, "all traffic from business partners") and the policies associated with that class of service ("traffic from business partners gets highest priority through the network").

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